The Fit and Fuelled Collective
Online Coaching Terms + Conditions
MINIMUM COMMITMENT
Online coaching services provided by The Fit and Fuelled Collective are specifically designed for each individual and their goals.
You are required to complete an onboarding fee prior to your commencement. You are unable to cancel this payment & it can not be refunded.
Services provided by The Fit and Fuelled Collective have a minimum 12 week commitment period. You are expected, and required to commit to this term upon signing up for your chosen service. After the 12-week commitment, all services will continue on a weekly/fortnightly/4x weekly basis, as per your chosen payment frequency.
PAYMENT
You will be required to pay for your services via Direct Debit.
You will receive a payment link for your selected services, containing the agreed-upon price. By clicking the payment link and completing your initial onboarding fee, you’re confirming your acceptance of the specified price.
Your coaching service fee will then be debited from your account weekly/fortnightly/4x weekly depending on your choice. This payment will be taken a week in advance for services provided.
You agree to the chosen payment frequency and confirm that you will always have sufficient funds in your bank account to cover your service fee. If you have insufficient funds on a recurring basis, it may result in termination of future services.
We may at any time, at our discretion, adjust the cost of your online coaching at the end of your minimum commitment period. If this is to occur, we are required to provide you at least 14 days’ notice in writing to your nominated email address. This will come into effect in your next payment following the end of the notice period.
CANCELLATION
Following the minimum commitment period, The Fit and Fuelled Collective requires 7 days' notice to cancel your online coaching service. This is to be provided in writing to info@thefitandfuelledcollective.com.au .
The Fit and Fuelled Collective is understanding of exacerbating circumstances and has the authority to waive cancellation fees under suitable circumstances.
The Fit and Fuelled Collective does not supply any refunds.
PAUSE PERIODS
The Fit and Fuelled Collective is understanding of personal commitments and holidays. Therefore, you are able to request a pause period of your online coaching service. Pause periods are not valid during your minimum commitment period.
A pause period of no more than 28 days is approved over a yearly period with a minimum of 7 days at a time. You will be required to give 14 days’ notice to this pause.
CHECK-INS
Consistent check-ins serve as a pivotal component of your coaching journey with The Fit and Fuelled Collective. You are responsible for ensuring that your check-in is completed every week on the allocated check-in day and time. You understand that if check-ins aren’t completed by the deadline, you will have to wait until the following week to receive a response.
You will be required to book in all check-in calls yourself (these are completed monthly), and manage these through Calendly Bookings. If you are unable to find a suitable time we will do a written check-in via our coaching app that week also. You must give at least 3 hours minimum notice if you cannot attend your check-in call and wish to reschedule.
PRE-HEALTH REQUISITES
You are required to complete a pre-exercise screening for the disclosure of any pre-existing medical conditions and/or disability.
During your time with The Fit and Fuelled Collective, you understand that you will be undertaking lifts and physical activities that provide risks including heart stress and musculoskeletal injuries.
The Fit and Fuelled Collective will provide techniques, advice, and instructions as to how to complete physical activities.
You understand that you have the responsibility to adhere to any advice given by The Fit and Fuelled Collective. You agree that you will not hold The Fit and Fuelled Collective liable for any injuries or medical conditions that may occur during your training or outside of your training.
Additionally, you acknowledge and agree that a doctor’s referral may be required to commence or resume training if a change in your condition and/or physical health has occurred.
If the above is to occur, you are to inform The Fit and Fuelled Collective immediately.
QUALIFICATIONS
You understand that The Fit and Fuelled Collective education is as follows:
Bachelor In Physiotherapy
Certificates III & IV in Fitness
Certificate In Applied Sports Nutrition (Openly Accredited, Competition Preparation Certified)
Pre- & Post-Natal Coaching Certification
NUTRITION
You must provide The Fit and Fuelled Collective with any dietary requirements before receiving any advice, however it is solely the responsibility of yourself to ensure you are not eating foods that you are allergic, intolerant or unable to eat for any other medical reason.
The Fit and Fuelled Collective will help align your goals with your body composition and nutritional needs. Further information surrounding your nutrition and wellbeing should be sought from a medical professional such as a registered dietician and/or general practitioner and is solely your responsibility to seek.
WELLBEING
You understand that The Fit and Fuelled Collective is not an accredited psychologist and is not able to assume the role of a professional medical practitioner. Coaching services with The Fit and Fuelled Collective will include general mindset improvement activities.
It is extremely important to advise The Fit and Fuelled Collective truthfully regarding stress levels and mental health throughout coaching, as these can have a detrimental impact to your health, especially if The Fit and Fuelled Collective has you in a calorie deficit. The Fit and Fuelled Collective will accommodate your needs by tweaking your training program and macro intake.
The Fit and Fuelled Collective encourages you to access professional help for mental health and wellbeing and highly recommends this to all clients, as the journey to optimal health involves becoming strong, both physically and mentally.
LIABILITY
By signing up to The Fit and Fuelled Collective and/or attending classes, events, activities and other programs, and/or using the gym facilities and equipment, you hereby acknowledge and agree that there are certain inherent risks and dangers of strenuous nature within your training programs.
You understand and agree that you are strongly recommended to consult a doctor prior to commencing a new training and nutrition regime.
You understand and agree that you are voluntarily choosing to participate in an intense physical exercise program. You are aware that such intense physical exercise holds the possibility of adverse physiological occurrences including, but not limited to, abnormal blood pressure, fainting, heart attack or death.
You agree to not hold The Fit and Fuelled Collective, its instructors, members or employees liable for any injury that you may incur throughout your program. You agree that you are solely responsible for any costs or damages that you may incur.
You understand that results are not guaranteed, and it is solely your responsibility to ensure you are following the guidance of your program to assist in achieving results.
COMMUNICATION
The Fit and Fuelled Collective expects that you will respond to them in a timely manner. You are expected to be timely and polite.
The Fit and Fuelled Collective will not tolerate abusive or derogatory comments towards the Coach and/or the Coaching clientele on social media or any other media outlets.
You understand that any use of the above will result in termination of your coaching agreement with no refunds.
You agree not to promote violence, humiliate, threaten, harass, discriminate, or anything in this nature on social media and/or towards your Coach and other clients.
EXPECTATIONS
The Fit and Fuelled Collective expects you to take your training sessions seriously and display a high degree of caution and safety when performing exercises.
If you are unable to attend a check-in call, please ensure you are notifying The Fit and Fuelled Collective within a timely manner and that you adhere to the clauses outlined in this agreement.
If you choose not to follow the above, The Fit and Fuelled Collective has the right to stop engaging services with you immediately.
Whilst The Fit and Fuelled Collective will be there to support you, it is your sole responsibility to ensure you are completing your program to achieve maximum results.
PHOTOS + VIDEO RELEASE
The Fit and Fuelled Collective may use videos and/or photos of the client on their social media pages to market The Fit and Fuelled Collective and promote services.
At any time, the client may advise The Fit and Fuelled Collective that they feel uncomfortable with the sharing of their photos and/or videos. The Fit and Fuelled Collective will be understanding of this choice.
The Fit and Fuelled Collective does not supply compensation for posts.
PRODUCTS/ SERVICES
If you are provided or purchase a product/ service including but not limited to e-books, meals plans, nutrition guides, spreadsheets, app guides, etc you understand that you are not permitted to copy or distribute it.
If you have been found to do so, your entitlement to our services will be instantly removed.
INTELLECTUAL PROPERTY AND OWNERSHIP
You understand that you cannot copy, publish or reproduce any intellectual property inclusive but not limited to the Business logo and trademarks, the website, products, e-books or any other resource provided to you by us.
DEFAMATION
You understand that you are solely responsible for your progress with The Fit and Fuelled Collective. You agree to listen to advice provided by The Fit and Fuelled Collective.
You agree that you will not defame The Fit and Fuelled Collective if you do not receive your expected results. You understand that achieving your results is solely your responsibility.
EMAIL MARKETING
Upon signing up for online coaching services, you hereby consent to being added to the email mailing list of The Fit and Fuelled Collective. You acknowledge that you may receive promotional and informational emails from The Fit and Fuelled Collective, and may opt-out of the mailing list at any time by following the unsubscribe link provided in the emails.
The Fit and Fuelled Collective agrees to protect the privacy of your personal information and will not sell or share your information with third parties for marketing purposes without your explicit consent.